The support team that doesn't sleep,
watched by people who do.
We run AI customer operations for European e-commerce with complex stacks: a specialist for every system, a supervisor checking every answer, and our team in Slovenia reporting to you every morning on WhatsApp.
Predictable monthly cost. No surprise invoices. You stay in control.
You shouldn't have to choose between drowning your team in tickets and handing your customers to a black box.
The volume you can't hire for
Thousands of "where's my order?" tickets a month, across email, chat, and social, in Slovene, Croatian, and German. Agents who speak all three barely exist on the job market.
Your developer is booked for a year
A carrier integration, an ERP lookup, a returns flow: every fix that would actually help support sits behind twelve months of roadmap. So your team keeps copy-pasting between five systems.
You find out from your customers
The dashboard looks fine, but something's off. Most failures don't crash. They answer politely and keep going. By the time you know, it's a one-star review, not an alert.
We built PandaChat to be the third option.
You don't log into a dashboard. We come to you.
Every morning, PandaChat sends you a detailed briefing directly to your phone: what happened, what we caught, and what needs your attention. Our team in Slovenia watches over every briefing and steps in when something needs a person. Ask anything in plain language and get an answer from live data in seconds. And when you want to look deeper, your Control Room shows everything we see.
PandaChat
AI communications agentPandaChat Daily Digest
Good morning. Yesterday: 312 conversations, 89% resolved without escalation, 8% routed to your team.
Three things worth your attention:
- 🆕 New issue emerging: "courier asking for extra payment on delivery": 14 tickets this week, 0 before. Looks like a carrier policy change.
- GLS Croatia was slow for 90 min, we held tracking replies until it recovered, no customer impact.
- Blocked a €1,200 refund that didn't match the original order.
Thanks, blocked that refund on our end too. Keep watching GLS.
GLS is fully recovered. All regional carriers green now. 👍
June Value Report
Delivered with your morning briefing
€2,323 of support capacity delivered
999 tickets handled end-to-end, roughly 0.7 of a full-time agent your team didn't have to be.
€1,840 in losses prevented
Refunds that didn't match their orders, held for review and rejected by a person. Only what was actually stopped is counted.
244 after-hours conversations answered
Nights, weekends, and holidays covered in 6 languages, without anyone on call.
Every figure comes with the assumptions behind it, ready for your CFO.
We prove the value in euros. Every month.
Most tools report counts: tickets handled, response times. Counts don't survive a budget meeting. Every month we put it in money: the capacity you didn't have to hire, the losses we stopped before they left your account, the hours nobody had to cover.
If PandaChat prevents just two multilingual support hires, it has already paid for itself. And you get a whole team that doesn't sleep.
Book a 30-min call with MitjaFrom Data to Clear Resolution
We connect our specialist tools directly to your stack, and our supervisors check every answer before it goes out.
Store
Shopify, Magento, etc.
ERP System
Orders & Inventory
CRM
Customer Data
WMS
Warehouse & Shipping
"Hi, I need the invoice for order #12345 for my accounting."
Of course! I pulled it from the invoicing system, here you go:
Invoice-12345.pdf
INV-2026-1482 · €249.90
Observe
PandaChat connects directly to your systems and automatically collects all relevant support data.
Analyze
A supervisor cross-checks orders, shipments, returns, stock, and policies so no answer goes out until the data agrees.
Resolve
The specialists answer the routine volume; anything uncertain goes to your team with full context, so they focus on the cases that need them.
A supervisor on every answer.
A watcher on the whole operation.
We don't trust a single bot to guess the right answer. We run a team of specialists, checked by a supervisor, under strict human oversight.
Specialists, not one know-it-all bot
One for orders, one for returns, one for your warehouse, each an expert in only its area.
A supervisor on every answer
A supervisor cross-checks every answer before it reaches a customer, so nobody confidently tells them the wrong thing.
An anomaly watcher on the whole operation
Flags refund problems, fraud patterns, and silent integration failures. Risky actions, like a refund that doesn't match the order or an address change that looks off, freeze until a person approves them.
A briefing that comes to you
Instead of a dashboard you'll never open, PandaChat reports in plain language every morning and answers anything you ask from live data, so nothing stays hidden.
Our team in Slovenia runs it all
We tune the system for your stack, run the operations, and stand behind the work.
Escalated to Your Team
Routed by the supervisor
Supervisor note for your team
Repeat issue, frustrated customer, compensation is a judgment call. This one needs a person.
Attached: order history, both damage reports, carrier scans. Customer already told we're on it.
Your team stays. The volume goes.
We handle the repetitive volume; your people handle the judgment calls, in a clean inbox we provide, with everything already looked up. Nobody gets replaced. Everybody gets their time back.
Handle the volume
Up to 75% of email volume handled automatically, letting your team focus on cases that need a human.
Survive peak without breaking
Black Friday, Christmas, and seasonal workload spikes are covered automatically.
Every language, every channel
Multilingual support across email, chat, social, and messaging apps, running 24/7.
Problems caught early
Anomalies, fraud patterns, and integration failures flagged and frozen before customers feel them.
Grow into new markets
Easily expand your brand into new countries without adding local support headaches.
Euro value, every month
A monthly value ledger shows exactly what we handled, resolved, and prevented.
Ready to relieve your team of the volume?
Book a 30-min call with MitjaSupport Across Every Channel
Watch PandaChat resolve support requests automatically via email, social, and messaging apps.
The specialist team
Hi Sarah! Your order shipped via DHL.
Arrives tomorrow by 5pm
Track: dhl.com/DHL847291
NutriVitals
Sponsored
Our Vitamin D3+K2 Complex is back in stock! Boost your immunity this winter.
James K.
NutriVitals
Yes James! 127 units in stock. Order now for same-day dispatch!
Maria J.
NutriVitals
Hi Maria! It's certified gluten-free (product sheet attached), and yes, we deliver to Croatia with GLS in 2-3 days.
Customer Asks About Stock
James wants to know availability
Instant Stock Reply
PandaChat checks inventory & responds
Customer Asks About the Product
Maria asks about ingredients & delivery
Verified Product Answer
PandaChat checks product data & shipping rules, then responds
TechGadgets
online
Found your order #TG-29481!
Status: Out for delivery
ETA: Today by 4pm
Customer Messages
Asks about order status via WhatsApp
Instant Processing
PandaChat identifies order, checks shipping status
Immediate Response
Customer gets tracking info in seconds
Built for your whole stack
Whatever you run, our engineers build the connector, including the regional systems global tools have never heard of:
Commerce Platforms
- custom & headless (Next.js, Nuxt, Vue)
- Magento / Adobe Commerce
- Shopify
- Shopamine
- Shopware
- OXID
- your Commerce platform
ERP / OMS
- MetaKocka
- PANTHEON
- Microsoft Dynamics Business Central
- SAP Business One
- JTL
- Xentral
- your ERP/OMS platform
Warehouse & 3PL
- your WMS
- 3PL APIs
- fulfilment partners
Regional Carriers
- Pošta Slovenije
- Hrvatska Pošta
- Austrian Post
- GLS
- DPD
- DHL
- Packeta
- InPost
If your stack is on this list, or even stranger, that is exactly who we're built for. We build and run the connectors so you don't.
Book a 30-min call with MitjaMore Than Software: Your Partner
We don't sell software and walk away. Our three-person team in Slovenia builds, deploys, and monitors your specialist systems every single day.
Dr. Primož Cigoj
CEO & Builder
Builds the AI team: a specialist for every system, a supervisor on every answer.
Urban Rupnik
Engineer & Customer Partner
Software engineer specializing in integrations, working hands-on with customers every day.
Mitja Kravos
Chief Performance Officer
Focuses on data-driven operations, value ledgers, and anomaly intelligence that catches problems before customers do.
Recognized for AI & Integration Excellence
Knowledge Integration
We connect your databases and live systems directly so your specialist team works with real-time operational context.
Smart Automation
We tune prompts and flows to match your brand's voice and policies perfectly, ensuring high customer satisfaction.
Continuous Oversight
We maintain connectors, audit anomalies, and adjust specialized bots to capture integration errors early.
Ready to hand the volume to a
team that doesn't sleep?
A 30-minute call, no demo theatre. We'll look at your stack, your volume, and whether we're honestly cheaper than the hires you're planning.