Automated Support for
eCommerce Teams
Partnering with mid-market teams to deliver intelligent, automated support across all channels
From Data to Clear Resolution
PandaChat observes and reasons across your systems to resolve support tickets automatically.
Store
Shopify, Magento, etc.
ERP System
Orders & Inventory
CRM
Customer Data
WMS
Warehouse & Shipping
"Where is my order #12345?"
Hi! Your order shipped yesterday via DHL.
📦 Expected delivery: Tomorrow by 5pm
🔗 Tracking: DHL123456789
Observe
PandaChat connects directly to your systems and automatically collects all relevant support data.
Analyze
Using reasoning across orders, shipments, returns, stock, and policies, PandaChat determines the correct response.
Resolve
Routine questions are resolved automatically, freeing your team to focus on complex, high-value cases.
Support Across Every Channel
Watch PandaChat resolve support requests automatically via email, social, and messaging apps.
Panda IQ
Hi Sarah! Your order shipped via DHL.
Arrives tomorrow by 5pm
Track: dhl.com/DHL847291
NutriVitals
Sponsored
Our Vitamin D3+K2 Complex is back in stock! Boost your immunity this winter.
James K.
NutriVitals
Yes James! 127 units in stock. Order now for same-day dispatch!
Maria J.
NutriVitals
Hi Maria! 1 capsule daily with a meal. Safe with your multivitamin!
Customer Asks About Stock
James wants to know availability
Instant Stock Reply
PandaChat checks inventory & responds
Customer Asks About Usage
Maria asks about dosage & compatibility
Instant Product Guidance
PandaChat checks FAQs & responds
TechGadgets
online
Found your order #TG-29481!
Status: Out for delivery
ETA: Today by 4pm
Customer Messages
Asks about order status via WhatsApp
Instant Processing
PandaChat identifies order, checks shipping status
Immediate Response
Customer gets tracking info in seconds
Panda IQ
PandaChat's reasoning engine is the brain behind automated support. It acts as a manager orchestrating data across all your systems.
Analyze Incoming Tickets
Scans and understands incoming tickets and messages across all connected systems.
Identify Correct Resolution
Determines the best response automatically by reasoning across orders, policies, and customer history.
Flag Complex Cases
Routes complex cases for human review while handling routine tickets autonomously.
Experience how PandaChat reasons across your systems to resolve support tickets accurately.
See PandaChat thinkResolution Sent
Automated by PandaChat
Hi! I found your order #12345. It shipped on Monday and is currently in transit.
📦 Tracking: UPS 1Z999AA10123456784
Expected delivery: Tomorrow by 5 PM.
Real Results for eCommerce Teams
See how PandaChat can reduce tickets, speed up responses, and lower support costs.
Email Ticket Reduction
Up to 75% reduction in manual email tickets
Social Media Workload Reduction
Up to 90% reduction in social media support
Instant Responses
Faster, accurate responses across all channels
Lower Support Costs
Reduce costs without adding headcount
Fewer Mistakes
Fewer refunds, errors, and escalations
Happy Customers
Reliable, helpful responses every time
Ready to see what PandaChat can do for your team?
See resolutions in actionMore Than Software - Your Partner
Integration, workflow guidance, and prompt optimization from PandaChat experts.
Knowledge Integration
We connect your knowledge bases and live data sources so PandaChat has full knowledge for every customer interaction.
Smart Automation
We optimize how your AI handles conversations to maximize value and customer satisfaction.
Continuous Improvement
We provide guidance to continuously improve results and increase automation rates over time.
Your Special Support Team
Work with PandaChat experts who understand your business and help you get the most out of automation.
Ready to Automate
Your
Support?
Take a quick survey and discover how PandaChat can transform your customer support operations.